EM LASH STUDIO ROMEOVILLE Reviews

Hello, I am writing to share a concern regarding my recent visit. I have been a customer at this location for several years and have generally supported and trusted your services, which is why this experience was very disappointing. During my recent visit, I received lashes and waxing services and paid and tipped for both. Before my lash service began, I clearly explained to the technician that I do not like lashes placed in the corners of my eyes because they tend to irritate my eyes and lift quickly. She advised me that if they lifted, I could simply move them up with my finger and they would be fine. The salon was extremely busy, so I agreed and mentioned that I would return if it became a problem. The following morning, less than 24 hours later, the corner lashes were lifting and causing irritation, so I returned to the salon and politely asked if they could be removed or corrected. At that time, Asma immediately stated that the technician did a good job and said she would call her. I explained there was no need to call the technician and that I simply wanted the lashes corrected. I was then told I would need to pay again because the technician “did a good job.” I responded that I do not mind paying and that the technician usually does a good job, but mistakes and adjustments sometimes happen in service industries. My main concern was the aggressive tone and lack of willingness to accept and accountability and address a problem that occurred less than 24 hours after service . Unfortunately, this is not the first time I have felt customer concerns were dismissed at this location. In the past, when issues occurred, such as irritation or even a cut during waxing, responsibility was placed on the customer rather than addressing the service outcome. As a long-time customer, I value professionalism, accountability, and customer care. I am sharing this feedback in hopes that future concerns can be handled with more understanding and customer support. Thank you for taking the time to review my concern. I would appreciate a response regarding how this situation can be addressed moving forward. Thank you,

I’m new to the area.. Asma and Eram made my experience wonderful.. You all know trusting someone with your eyebrows can be a scary experience.🥴.. Super customer service, friendly inviting environment. Great prices.. I won’t go anywhere else❤️. Thank you ladies

I have been seeing Asma & the other ladies that work here for the past ten years. They are amazing! I love my lashes and eyebrows. Asma builds friendships with all of her clients! She is also beyond amazing with my children, when they can’t sit still. I highly recommend coming here.

The lady’s there were nice but they don’t know what there doing went to get lashes witch I should’ve knew better but lol no thank u don’t go here if u want messed up lashes or brows

I’ve been seeing Asma for my eyebrow threading for over 10 years. She’s the only one I trust with my brows. I’ve gone through a phase where my eyebrows were thinner prior to her and she helped get them back to my natural and desired shape. She’s experienced, diligent, and skilled at what she does. Ask for Asma next time. You will NOT be disappointed.