Hello, I am writing to share a concern regarding my recent visit. I have been a customer at this location for several years and have generally supported and trusted your services, which is why this experience was very disappointing. During my recent visit, I received lashes and waxing services and paid and tipped for both. Before my lash service began, I clearly explained to the technician that I do not like lashes placed in the corners of my eyes because they tend to irritate my eyes and lift quickly. She advised me that if they lifted, I could simply move them up with my finger and they would be fine. The salon was extremely busy, so I agreed and mentioned that I would return if it became a problem. The following morning, less than 24 hours later, the corner lashes were lifting and causing irritation, so I returned to the salon and politely asked if they could be removed or corrected. At that time, Asma immediately stated that the technician did a good job and said she would call her. I explained there was no need to call the technician and that I simply wanted the lashes corrected. I was then told I would need to pay again because the technician “did a good job.” I responded that I do not mind paying and that the technician usually does a good job, but mistakes and adjustments sometimes happen in service industries. My main concern was the aggressive tone and lack of willingness to accept and accountability and address a problem that occurred less than 24 hours after service . Unfortunately, this is not the first time I have felt customer concerns were dismissed at this location. In the past, when issues occurred, such as irritation or even a cut during waxing, responsibility was placed on the customer rather than addressing the service outcome. As a long-time customer, I value professionalism, accountability, and customer care. I am sharing this feedback in hopes that future concerns can be handled with more understanding and customer support. Thank you for taking the time to review my concern. I would appreciate a response regarding how this situation can be addressed moving forward. Thank you,